0️⃣ What Is a Customer’s Match Percentage?

A Customer’s match percentage is determined by their answers on one of your Profiling forms. Each answer they give adds up a certain number of points, and Lineup tallies them up for you to give the Customer a match percentage. This tells you how well they match the ideal profile for a certain Meeting Type!

<aside> 💡 Something you should know

• This percentage depends on the maximum number of points a customer can get for each profiling form. This has to be set up in the Profiling settings for each individual Profiling form.
• If you want more in-depth information about the responses a customer has given to your Profiling forms, you can find a step-by-step on how to do this by reading Viewing your customers' profiling responses. </aside>

1️⃣ Finding It in a Customer’s Profile

Step 1: Locating the Customer whose match percentage you want to see

1. Head over to your Customers page.
2. Find the Customer whose score you want to see on the left-side navigation.
3. If you don’t immediately find them, and you have a large customer base, it might be easier to search for their name using the search bar.

Step 2: Viewing their score

Their score will appear in two places: on the left-side navigation, and next to their name on their main profile.

2️⃣ Finding It in Your Calendar

Step 1: Choosing a Meeting

1. Go to your Calendar page.
2. Click on any Meeting.