WhatsApp Notifications for Customers

Our most recent WhatsApp notifications enhancement sprint, brought valuable messages to keep your customers informed about their booked Meeting and prevent no-shows. Notifications are a Meeting Type level setting. Read more about our new additions in the article below!

1️⃣ Finding Customer Notifications

For each Meeting Type, the notifications are divided into two: (1) User Notifications and (2) Customer Notifications. In this article, we cover the latter. If you’re looking for User Notifications follow this link.

  1. To access your Customer notifications, head over to the Meeting Type page.

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  2. Click on Notifications. A dropdown menu will appear, where you can pick between Notifications for Users and Notifications for Customers.

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  3. Select For Customers in the dropdown menu.

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2️⃣ New Message Categories

We divided the Customer notifications into two groups (Alerts and Reminders) that at the same time can be sub-classified into WhatsApp or Email. All Customer-level notifications are configurable so you can tailor the level of communications that your leads receive.

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3️⃣ Alerts (New)

3.1. Meeting modifications

Channel: WhatsApp and Email

An alert is sent to the Customer informing the upcoming Meeting has been updated on one or more of the following Meeting details: Date, Time, Location, Meeting Type, User, and Phone number.